Send and receive money
Select “Send Money Now“. Add or select a beneficiary and enter the amount you would like to send. Select or add your payment method and finally review and confirm your transaction.
As a silver level customer, you have the option to send a maximum of $999 per day, up to $3,000 within a 30-day period, or up to $14,999 over a span of 180 days. Feel free to reach out to Customer Service to inquire about qualifying for an increased limit.
Yes, signing up will allow you to have more control of your transactions to make the process faster. All of the information saved in your profile is always safe and protected.
No, signing up with Remesas Reservas is completely free.
Remesas Reservas will use its best efforts to ensure the timely processing of transactions. However, to a great degree, the service depends on factors outside of our control that might delay a transaction. Such factors may include: additional information required by Remesas Reservas or recipient bank for your security, verification of your bank account, paying network processing hours, branch location hours/delivery hours, holidays, errors in recipient details, among others.
They can receive it in 2 different ways: In cash with Cash Pick up in 300+ Banreservas commercial offices, or as credit to your beneficiary’s bank account.
Log in into your Remesas Reservas account and select Send money, then select Transactions to check the status of your transaction.
You can send money using your bank account or you can send money via credit or debit card.
Depending on the destination country, your beneficiary must present the transaction number and a valid official photo identification such as a driver’s license, passport, visa, etc.
Transaction history and track transaction
To check your transaction history, on the App log in into your Remesas Reservas account go to the menu, select Send Money and then select Transactions. Search by transaction number or by date and then select the transaction to view the details.
Security and privacy
At Remesas Reservas, we are committed to process your transaction securely and keep your personal and financial information safe. We use encryption system and we also use security measures such as Identification Code that help protect your information.
Remesas Reservasis committed to protecting your security and privacy. To learn more about our Privacy Policy. Click here.
You can read our User Agreement by click here.
Account management
Download the App and fill out the information requested, a verification code will be sent to the registered e-mail address to activate your Remesas Reservas account.
Open the App and log in into your Remesas Reservas account, select “Settings” and then on “Change Password”. Keep in mind that there is information that cannot be edited and you must call Customer Service to be able to change it.
To close your account, you need to call customer service or send us an email.
Log in into your Remesas Reservas account, select “Settings” menu and then select “Change Password” and follow the instructions.
If you don’t remember your password, open the App, go to the menu icon and select “I forgot my password”. Then follow the instructions to reset your password. You can also call Customer Service for help.
On the Remesas Reservas’s App, log in into your account, go to the menu icon and select “Settings” then select “Manage Payment Options”.
On the Remesas Reservas’s App, log in into your account, go to the menu icon and select “Settings” then select On the Remesas Reservas’s App, log in into your account, go to the menu icon and select “Settings” then select “Manage Payment Options”.
On the Remesas Reservas’s App, go to the menu icon and select “Contacts” then select “Add contact” and fill out the information requested.
When adding your bank account for the first time, we ask you to verify your account before making a transaction. There are two ways to do this: you can select “Verify Bank Account” quick link available on your Dashboard, or you can do it from “Sending methods” section. Enter the two amounts sent to your Remesas Reservas account to verify your bank account.
Cancellations and refunds
You can cancel a transaction any time before it is paid to your beneficiary and without any fee. You can cancel a transaction directly on the Remesas Reservas App on the “Transaction History” section or by selecting on the cancel icon shown in the recent transaction’s table of your dashboard. You can only cancel a transaction if it is in PAYABLE status and if it was done the same day of the cancellation; otherwise you will need to contact Customer Service to request the cancellation.
There are two reasons why your cancellation may be denied: either your transaction has already been paid or some type of hold was placed on it. Please call customer service to get more details.
If the transaction has not been paid, you can replace your transaction for a new transaction or you can request a cancellation to create a new transaction.
If you send a money transfer to a designated beneficiary and later request that we stop the payment of this transaction, first we will check with the paying agent to determine whether or not the money transfer has already been paid to the beneficiary. If we can confirm that payment has not been made, the money transfer will be cancelled and we will issue a refund the amount of the money transfer, including the service charge. Your refund will be in USD.
Please refer to our User Agreement for specific state regulations.
Fees and exchange rate
Our fees vary depending on the payer selected to the Dominican Republic, the amount being sent, and the payment method being used. Fees start as low as $0 to $2.99 for bank account transfers and credit or debit card transfers to Banreservas.
The exchange rate is determined based on the world currency markets, which are constantly changing. Exchange rates listed in newspapers or other places with financial information are usually wholesale or interbank rates that are not available to individuals. Remesas Reserva is constantly working to bring you the best exchange rates in the market.
For remittances to the Dominican Republic, the beneficiary can receive local currency DOP and USD.
